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Manajemen Pelayanan : Pengembangan model konseptual, penerapan citizen's charter dan standar pelayanan minimal
Cet.10
658.3 Rat m
979-3721-69-3
658.3
Text
Indonesia
Pustaka Pelajar
2013, 2016
Yogyakarta
xxvi, 399 Hlm.; 21x14.5 cm.
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